S. No FAQ

Yes. The application is available on Web and Mobile .

Yes, it is safe to access utility services via the application. We ensure to provide maximum level of security and confidentiality of user’s data.

To register, enter all the required information. On successful submission, an automatically generated email with an activation link will be sent to the registered email address.

To recover a forgotten password:
1. Click on ‘Forgot Password’ if the account is already registered.  
2. Enter your registered Email ID and click on ‘Submit’ button to proceed.
3. Once you click on ‘Submit’ button, an automatically generated email is sent to your email address along with a confirmation link to reset the password.
4. Enter the security answers provided at the time of registration and click ‘Next’.
5. Once you click on ‘Next’ button, ‘New Password’ and ‘Confirm Password’ fields are displayed for the user to reset his password.

To recover a forgotten user ID:
1. Click on ‘Forgot User ID’ to recover a forgotten User ID.  
2. Enter your registered Email ID and click ‘Submit’ button to recover the User ID.
3. An automatically generated email is sent to your email address along with the User ID.

Other signing in problems:
Click on ‘Problems in Sign In’ to connect with the user service via email for any issue related to signing in. 

While registering if you enter Invalid Account Number, Email ID, Billing Zip Code and Meter # and submits the invalid information beyond the authentication limit, your IP Address gets blocked.

Click ‘My Account’ module on the dashboard. The ‘Profile’ section of ‘My Account’ will enable you to update your Mobile Number, Alternate Number, Email ID, Alternate Email ID, Security Questions/Answers and Mailing Address.

Navigate to ’My Account’ module. Using the ‘Edit’ icon user can update the mailing address.

Navigate to ‘Settings’ in ‘My Account’ module. You can choose multiple notification preferences for connect me, billing, service, and outage. You can also select the type of notification which are Email/Push.

Yes. You will be notified when the bill is due.

Yes. Navigate to ‘Payment Location’ in ‘Billing’ for the list and map view of the utility’s bill payment locations. The locations are displayed based on your GPS coordinates to provide convenience. You can also use the city filter to get payment location data of selected city.

Navigate to the ‘Billing queries’ on the ‘Billing’ module. When you click on ‘Billing Queries’ tab, you will be redirected to ‘Connect Me’ module. This will allow you to send email request for billing related queries.

Navigate to the ‘Usage module’ on the dashboard. Usage module provides graphs and charts illustrating consumption, historical comparisons and current rates. This module by default displays customer’s consumption for different time ranges.

Your account information is confidential. Usage data, meter, and premise information is accessible by only your current Service Provider.

Yes. If you are a registered user with utility, you are eligible to enroll for rebates and programs.

You may be eligible for rebates. Rate of incentive can be availed by enrolling for the respective rebate.

Navigate to ‘Service’ module on the dashboard. ‘Service’ module provides you the ability to enter and log service requests that includes move-in and service transfer.

Scheduled date for the service request automatically defaults to the next business day. Navigate to the ‘Service’ module. This section provides the option to update scheduled date. You can only select a future business day from the date picker as Schedule date.

Yes, you can avail multiple services at the same property address.

Navigate to the ‘Outages’ module. Click on ‘Report Outage’ in order to report issues like pipe burst, water leak, no water supply etc.

Yes. If you have enabled email/ push mode of communication, then you will be notified prior to an outage.

Yes, Navigate to ‘Outages’ module. By default a map is displayed on the screen which displays the area of outage at the customer’s current location with a pin pointed to the area. Click on this pin to view and track the ‘status’ and ‘estimated restoration date and time’ of an outage.

To ensure your comparison is valid, we've compared your consumption with that of the average consumption of all the registered customers of Fort Bend County Municipal Utility District No.25.

Navigate to ‘Notifications’ module. Your email notifications received from Fort Bend County Municipal Utility District No.25 regarding any updates or information can be accessed from here. You can also respond to the messages directly from ‘Notifications’ module thus enabling a real time two way communication with Fort Bend County Municipal Utility District No.25.